Privacy Policy

1. Introduction

Gulf Coast Diesel Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile diesel repair services or visit our website at https://calldieselnow.com.

2. Information We Collect

Personal Information You Provide

• Name and company name
• Phone number and email address
• Service address or location
• Vehicle information (make, model, VIN, license plate)
• Payment details (processed securely through third-party payment processors)
• Fleet account information (e.g., driver's license for verification)

Service Information

• Service history and maintenance records
• Vehicle diagnostic data
• Photos of vehicle condition before/after service
• GPS location data (for dispatch and service calls)
• Communication records (calls, texts, emails)

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Date and time of visits
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Provide and coordinate mobile mechanic services
• Process payments and maintain service records
• Communicate about appointments and service status
• Send service reminders and maintenance recommendations
• Respond to customer service inquiries
• Improve our website, services, and customer experience
• Comply with legal and safety obligations
• Detect and prevent fraudulent or unauthorized activity

4. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share your information only with:

Service Providers

• Technicians to perform requested services
• Payment processors
• Communication providers (SMS, email)
• Parts suppliers for warranty or order fulfillment

Business Transfers

In a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Legal Compliance

When required by law or in response to valid legal requests.

5. Data Security

We use industry-standard safeguards, including:

• SSL encryption for all online data transmission
• Secure storage of personal information
• Limited access to authorized personnel only
• Regular security audits and updates

No method of storage or transmission is 100% secure; we cannot guarantee absolute security.

6. Your Rights & Choices

You may request to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Object to certain processing activities

Contact us using the information in Section 14 to exercise these rights.

7. Marketing Communications

With your consent, we may send you:

• Promotional offers
• Service reminders
• Maintenance tips

You may opt-out at any time by:

• Clicking the "unsubscribe" link in emails
• Replying "STOP" to text messages
• Contacting us directly

8. Cookies & Tracking Technologies

We use cookies to:

• Maintain sessions and remember preferences
• Analyze traffic and site usage
• Improve website functionality

You can disable cookies in your browser, but this may limit functionality.

9. Third-Party Websites

Our website may link to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from minors.

11. Data Retention

We retain data for as long as necessary to:

• Provide services
• Maintain legal and warranty records (typically 7 years)
• Comply with legal obligations
• Resolve disputes

12. State Privacy Rights

If you are a resident of certain U.S. states, you may have additional privacy rights, such as the right to know, delete, or opt-out of certain data uses. We do not sell personal information.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with a revised "Last Updated" date.